Last Updated: April 2026

Refund & Returns Policy – AMD Furniture Ltd.

At AMD Furniture Ltd., we want you to be completely satisfied with your purchase. This policy explains your rights and our procedures regarding returns, refunds, and exchanges in accordance with UK consumer law.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right:

  • You must notify us in writing (email preferred) within 14 days of delivery
  • You must return the item(s) within 14 days after notifying us

2. Conditions for Returns

To be eligible for a return:

  • Items must be unused and in original condition
  • Items should be returned in original packaging where possible
  • Proof of purchase (order number or receipt) is required

We reserve the right to reduce the refund amount if the item shows signs of use beyond what is necessary to inspect it.

3. Non-Returnable Items

The following items are non-returnable unless faulty:

  • Custom-made or made-to-order furniture
  • Special-order items
  • Clearance or discounted items (if stated at purchase)

4. Faulty or Damaged Goods

If your item arrives damaged or faulty:

  • You must notify us within 48 hours of delivery
  • Provide clear photographs of the issue

Under the Consumer Rights Act 2015:

  • You are entitled to a repair, replacement, or full refund
  • Faults reported within 30 days may qualify for a full refund

We will arrange collection or provide return instructions at no cost to you if the item is confirmed faulty.

5. Return Shipping Costs

  • If you cancel under the 14-day cooling-off period, you are responsible for return shipping costs
  • If the item is faulty or incorrect, we will cover all return costs

⚠️ Due to the size and nature of furniture items:

  • Collection fees may apply for non-faulty returns
  • These costs will be clearly communicated before collection is arranged

6. Return Process (Step-by-Step)

  1. Contact us via email with your order details
  2. Wait for return approval and instructions
  3. Safely pack the item
  4. Return or arrange collection as instructed

We reserve the right to refuse returns if items are returned damaged due to improper packaging.

7. Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 14 days
  • Refunds will be issued via the original payment method

If you cancel within the cooling-off period:

  • Standard delivery charges will be refunded
  • Express or premium delivery charges are non-refundable

8. Exchanges

We may offer exchanges depending on stock availability. Please contact us to arrange an exchange.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your card provider or bank
  • If still unresolved, contact us directly

10. Contact Information

To request a return, refund, or exchange, please contact:

Email: info@amdfurnitureltd.co.uk
Phone: +44 7735 776 895

11. Return Address

AMD Furniture Ltd.
[Full UK Address with Postcode]
United Kingdom

12. Company Information

AMD Furniture Ltd.
Registered in England & Wales
Company Registration Number: 14085636
Registered Office Address: 23 Lambeth Road, Kingstanding, Birmingham, West Midlands, England, B44 9NR